New partnership · FlosslyOS × The VoIP Shop
Every call to your practice is tracked in FlosslyOS, recorded and fully AI transcribed, with an AI summary on the patient’s lead card. Out of hours, an AI receptionist answers, and FlosslyOS reminds your team to call every patient back.
Watch a real practice call land in FlosslyOS: recorded, transcribed, summarised and turned into a callback your team can’t forget.
Your website forms, Meta leads and WhatsApps all leave a trail. Phone calls usually don’t. They happen, they end, and whatever was said lives in someone’s memory.
Was the price explained well? Was a time offered? Did anyone take a mobile number? Without recordings, there’s no way to know, coach or improve.
New patients ring in the evening and at weekends. They hear a voicemail, hang up, and ring the practice down the road.
A missed call or a sticky note is not a follow-up. Without a named owner and a reminder, the callback slips and so does the patient.
We’ve worked with The VoIP Shop to build their phone system directly into FlosslyOS. It’s fully set up for you, so there’s nothing to connect yourself.
The call comes in on your practice number, on The VoIP Shop’s cloud phone system, in hours or out of hours.
The call is tracked automatically and attached to the patient’s lead card, alongside their WhatsApps, forms and emails.
Every call is recorded and fully transcribed, with a short AI summary of what the patient wanted and what happens next.
Missed and out-of-hours calls become a callback reminder for a named person, so every patient hears back and more of them book.
Everything you’d expect from a standalone AI phone platform, living where your leads already are.
Inbound and outbound, answered and missed. Every call is logged against the right patient automatically.
Listen back to any call from the patient’s lead card. Perfect for training, disputes and checking what was promised.
Every word of every call, written out. Skim a conversation in seconds instead of listening to the whole recording.
A short summary of every call: what the patient wants, what worries them, and the next action for your team.
Out-of-hours calls are answered by an AI receptionist through The VoIP Shop, so no evening caller hits a dead end.
Every missed or AI-answered call creates a callback task in FlosslyOS, assigned to a named person with a due time.
Calls sit inside every lead’s 7 touch points with WhatsApp and SMS, and the AI receptionist can make the first call to a new lead within minutes.
See calls by day, answered versus missed, and how many callers became booked patients, in the same dashboard as your other leads.
Out-of-hours calls are answered by an AI receptionist through The VoIP Shop. FlosslyOS tracks every one of those calls, transcribes it in full, and puts a reminder in place to call the patient back, so the enquiry turns into an appointment instead of a lost patient.
Answers every out-of-hours callEvenings, weekends and bank holidays, with a greeting in your practice’s name.
Captures what mattersWho called, what they need and the best time to reach them, all on the lead card.
Hands over to a humanA callback task lands with the right person first thing, already knowing the story.
Reception went home hours ago.
It takes Amelia’s details and what she’s looking for, so she isn’t left talking to a voicemail.
Recording, full transcript and AI summary saved to her lead card. A callback is set for Sophie.
She reads the summary, knows Amelia is nervous about cost, and calls with a finance option ready.
Consultation in the diary. Nobody worked late and nobody forgot.
Move to The VoIP Shop and get the FlosslyOS integration switched on from day one.
Start on a modern cloud phone system that’s already connected to your CRM, with nothing to stitch together later.
Your phones stay exactly as they are. We connect them to FlosslyOS so every call starts appearing on your lead cards.
A separate AI phone system gives you call data. Building it into FlosslyOS puts that data next to the follow-up, so it actually turns into bookings.
The VoIP Shop is a UK business telecoms provider, supplying AI-powered cloud phone systems to businesses, clinics and dental practices across the country. They look after your phone lines and handsets; FlosslyOS turns every call into patient data your team can act on.
No. The VoIP Shop moves your existing practice number across for you, so patients keep ringing the number they already know.
The call tracking, recordings, transcripts and AI receptionist are built on The VoIP Shop’s system, so you would switch your phones to them. They manage the move, and we connect it to FlosslyOS so everything appears in your CRM from day one. On the demo we’ll talk through your current contract and timing.
Nothing for your team or your patients. Your phones and handsets stay as they are; we switch on the FlosslyOS integration so calls, recordings, transcripts and summaries start appearing on your lead cards.
It answers out-of-hours calls, takes the patient’s details and what they need, and FlosslyOS creates a reminder for your team to call them back. Your team does the booking, already knowing what the patient wants.
Yes, as long as callers are told calls are recorded, which your greeting message does. Recordings and transcripts sit securely inside FlosslyOS. We’ll help you set up the wording, and your practice’s data protection lead should confirm it fits your privacy notice.
Yes. FlosslyOS already integrates with Dentally, so your patient list, your leads and now your calls all live in one place.
It’s fully set up for you. The VoIP Shop handles the phones and number transfer, and we connect it to FlosslyOS and show your team around. On the demo we’ll give you a timeline for your practice.
Hear every call. Book more patients.
Fifteen minutes. We’ll show you a real call landing on a lead card, being transcribed and summarised, and turning into a callback that books.
Prefer to talk it through? Speak to our Practice Growth Champion
